Product Disclosure Sheet

Below is the Product Disclosure Sheet of our Online Will product. Please read carefully and if necessary consult independent legal advice prior to the use.

Product Disclosure Sheet of SmartWills Online Will Writing Service

Customers are advised to read this Product Disclosure Sheet (“PDS”) before taking up the Online Will Writing Service (“Service”). Please also read the Terms & Conditions of our Online Will Writing Service.

1.Who is offering this Service?

The Online Will Writing Service (“Service”) is provided by My Smartwills Sdn Bhd [SSM No. 202101002960 / 1403258-M] (“MSSB”).

2. What is this Service about?

You can write an online Will by accessing our Website at and following the instructions online. Upon completion and making payment online, the Will hard copy will be made ready by MSSB and courier to you for signing.

3. What is a Will?

A Will is simply defined as a legally binding document whereby an individual is able to state his wishes as to the distribution of his assets after his lifetime. It will supersede the Distribution Act 1958 where you can control your distribution to your loved ones.

4. Can I write a Will?

Any Non-Muslim who is:

  • Of Sound mind;
  • A Malaysian Citizen;
  • 18 years and above in Peninsular Malaysia and Sarawak and 21 years and above in Sabah; and
  • Able to understand the nature and purpose of making a Will may write a Will.

    5. What are the fees and charges that I have to pay for the Service?

    A one-time fee, as stated in our Website, depending on the Package you have selected and subscribed to, is payable for each Will. All fees specified NOT include any government taxes, including but not limited to the Sales and Services Tax (SST), which will be charged separately (“Fee and Charges”).

    6. What are my duties?

    6.1 You must read, understand, and strictly follow all necessary instructions on our Website and pay the Fees and Charges.

    6.2 You must ensure all information provided and entered is correct, clear and comprehensive.

    6.3 Please be reminded that your Will must be made in accordance with the Wills Act 1959.

    6.4 If you are not clear with the terms and conditions, you are advised to seek separate legal advice on the matters relating to your Will.

    7. What happens if I fail to fulfill my duties?

    We may not be able to process your subscription or your Will may be rendered invalid under the law.

    8.What are the major risks?

    The risks associated with any online transactions apply. Your Will may be rendered invalid under the law if you are unable to comply with the Terms and Conditions.

    9. What are the risks inherent in writing a Will?

    9.1 A Will does not supersede an earlier nomination, such as insurance or Employee Provident Fund (EPF) nominations, if any.

    9.2 If your named beneficiary in the Will is below the age of 18 years old at the time of your death, his/her share will be held in trust by the appointed guardian for administration until he/she reaches 18 years of age.

    10. How do I subscribe to the Service?

    10.1 You must have a valid username and password for our Website.

    10.2 You must have all relevant documents available, such as heir(s)/beneficiary(ies) full names and NRIC/Passport numbers, executors’ full names and NRIC/Passport numbers, etc.

    10.3 Login to our Website

    10.4 Click on ‘Start Online Will Writing’.

    10.5 You must read, understand, and agree to the Product Disclosure Sheet, the Terms and Conditions, and consent to disclosure before continuing.

    10.6 Select ‘Continue’ and follow the displayed instructions to complete your submission.

    11. Who can be my Executor?

    Anyone who is at least 18 years old, of sound mind, consents to the appointment, and is capable of administering your estate can be an executor.

    12.How many Executor(s) do I need?

    You need one (1) executor. However, you should appoint at least two (2) executors if any beneficiary is under 18 years of age.

    13. Who can be my witness?

    Anyone who is at least 18 years old and is not named as a beneficiary or heir in your Will can be a witness.

    14. How does the Will provide for distribution of assets?

    The Service allows you to distribute your assets in percentage (%) proportions only.

    15. What is meant by “Last Will & Testament”?

    The Will, when duly signed and witnessed, will automatically revoke any previous Wills and will be considered as your last Will unless it is revoked by a subsequent Will.

    16. Can I rewrite my Will? How much does it cost?

    No, you cannot rewrite your Will once it is finalized. Should you need to change beneficiaries or the distribution, you must reapply online as a new application.

    17. Can I cancel my subscription?

    You may cancel your subscription at any time before making a payment. Once payment has been made, refunds are not permitted.

    18. What do I need to do if there are changes to my contact details?

    You should inform MSSB of any changes to your contact details. To update your information, you may visit our Website for assistance.

    19. When can I receive the electronic copy or printed copy of my online Will?

    MSSB will provide the electronic copy of the Will (in PDF format) as an email attachment to the email address you provided within 24 hours, or deliver a printed copy as part of our add-on premium service to your postal address within five (5) working days after you have provided complete and accurate information and we have received payment confirmation through our payment gateway.

    20. Where can I get assistance and further information?

    For assistance or further clarification on your Will or if you have specific requirements, please visit our website at for phone, email, or online support.

    My Smartwills Sdn Bhd (1403258-M)
    Address: 116-1, Jalan Rimbunan Raya, Laman Rimbunan, Kepong, 52100 Kuala Lumpur

    Tel (Customer Care): 1700819942

    * The information provided in this disclosure sheet is valid as at 30 Sep 2023.